Delivery / Returns Policy

 Delivery / Returns  Policy main image  Delivery / Returns  Policy image

DELIVERY 

After ordering online, you will receive an email confirmation containing your order details within a few minutes of ordering. We will attempt to send your goods within 24 hours after receipt of payment; however, if goods are unavailable you will be notified. We endeavor to dispatch your order the same day if placed before 10:00 am.

Free standard delivery for orders over $200 except for bulky items, dangerous goods, overseas and stockist orders.

Larger items incur an extra charge, which is calculated by postcode and visible prior to final payment. Large items can only be sent by courier.  Express Post is not offered in this case.

Our drivers have the authority to leave your bulky order at your address without a signature on delivery so that your order is waiting for you the moment you get home. If you have a special requirement, please contact us here prior to placing your order. 

Retail orders for delivery within Australia are sent via:

1/ Standard post $7.95 - Australia Post or courier. 

2/ Priority Service $19.95 - Australia Post or courier depending on physical size, delivery location. Orders placed before 10:00 am will be dispatched on the same day. 

*Please note that Australia Post is temporarily suspending the Express Post guarantee of next day delivery as they are unable to commit to this timeframe. Express Post is still available but parcels may not be delivered the next business day every time*

Overseas Orders: 

Standard shipping for smaller orders under 2kg to most countries incurs a shipping charge of AU$39, and AU$25 to New Zealand, which is automatically applied at the checkout stage. We do not ship bulky cases or dangerous goods items.

 If one of these products is inadvertently ordered and paid for, the customer will be advised and a credit issued for the portion of the order that applies to the item/s not able to be shipped. Should insurance be required for any orders, the customer should contact us prior to placing an order. Damage or loss in transit is not the responsibility of Designer Makeup Tools. Insurance is highly recommended. Delivery time is approximately 4-15 business days after receipt of payment.

 

For international customers, please visit this link for transit time.

 

ALL DELIVERIES: We accept no responsibility for undelivered parcels, lost mail, or damage during transit due to the fault of Australia Post, Couriers, or any overseas postal service. Should you wish to purchase transit insurance, please make your request known upon ordering, and an extra fee (equal to that charged by the carrier) will be added to your purchase total and advised once the sale is complete.

Non-delivery of an item due to an incorrect or incomplete delivery address being provided is also not the responsibility of Designer Makeup Tools.

For missing items in your order, it must be reported strictly within 7 days of receipt of the parcel.
 

RETURNS POLICY

We offer a refund service for any item that arrives with manufacturer faults within 14 days of the invoice date.  Please contact us prior to returning any goods. Makeup/Skincare is non-returnable in any instance, due to hygiene laws.


Should the items ordered be unsatisfactory or you wish to exchange it due to a wrong choice on your part or the product is not what you expected, the item/s may be exchanged WITHIN 14 DAYS for item/s of equal or greater value provided that a restocking fee of 25% will be applied. A credit will be placed on your account to be used towards your next order. If you want a card refund, a 3% reversal charge will be applied. Direct deposits do not incur charges unless you are an international customer. The cost of delivery in each circumstance is the customer's responsibility. Returned items will be refunded minus the shipping cost. 

Used items in any way cannot be accepted. Items will not be accepted in any condition other than new condition, and all packaging must be intact, enabling the item to be resold. Please contact us prior to returning any goods. The cost of delivery for exchange items is also at the customer's expense despite the invoice total.

Should the items ordered be unsatisfactory due to manufacturing faults, the item should be returned within 14 days (with prior approval) for our evaluation, and upon inspection, an item that is equal to or as close as is practicable to the item originally sold, will be provided in exchange. Alternatively, a refund may be granted if the item has become out of stock.