FREQUENTLY ASKED QUESTIONS
How long will it take for my order to ship?
We endeavour to dispatch orders within one (1) business day if you have placed your order before 10am the same day. Busy times such as a sales event or Christmas time, our dispatch time can take up to three (3) business days. If you require your order to be dispatched the same day, please select Priority Service at checkout. We appreciate your understanding.
How long will my order take to get to me?
We ship orders from our warehouse in Queensland, Australia. Please see below the approximate time for METRO deliveries. Please keep in mind that Designer Makeup Tools does not accept responsibility for late parcels caused by couriers.
- QLD: 2 to 4 business days
- NSW: 3 to 4 business days
- VIC: 3 to 5 business days
- ACT: 3 to 4 business days
- SA: 4 to 6 business days
- TAS: 5 to 6 business days
- NT: 10 to 14 business days
- WA: 6 to 8 business days
Some restricted items such as dangerous goods may take longer as they need special handling.
Please visit https://auspost.com.au/service-updates/international-delivery-times to find up to date delivery times to your country.
I received a dispatch notification but there is no consignment number
If you can't find a tracking number in our dispatch email, please check your junkmail and you will find an email from Aramex.
You can track your parcel by going to https://www.aramex.com.au/tools/track/
Please allow 48h for the tracking to work.
Do you have a brush like this branded one?
We sure do! DMT stock the equivalent, high quality that the big-name makeup brush brands have, usually at a much more sensible price! Shop our entire collection of brushes here.
Are your brushes vegan-friendly?
We have loads of vegan-friendly synthetic hair options to choose from. Take a look at our main brushes category, then filter on the Brush Hair Type.
Which brushes are best to apply cream eyeshadow?
The synthetic-based brushes work best for cream eyeshadows and concealers, like this one.
How do I clean and sanitise my makeup brushes?
Whether you are using makeup brushes for personal use OR if you’re a Makeup Artist (MUA) working with clients, it’s important to sanitize and clean your brushes to ensure bacteria are kept at bay. The quickest and simplest method is to use Cinema Secrets Brush Cleaner. Spray some onto the brush and gently brush the bristles onto paper towel.