If you can't find a tracking number in our dispatch email, please check your junkmail and you will find an email from Aramex.
You can track your parcel by going to https://www.aramex.com.au/tools/track/
Please allow 48h for the tracking to work.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Designer Australia Pty Ltd’s relationship with you in relation to this website.
The term ‘Designer Australia Pty Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 26 082 341 615. The term ‘you’ or 'your' refers to the user or viewer of our website.
By proceeding with your purchase, you are agreeing to our Delivery & Returns Policy:
ALL DELIVERIES: We accept no responsibility for undelivered parcels or lost mail due to the fault of Australia Post or overseas postal services. Should registered post be required for any deliveries, please make your request known upon ordering, and an extra fee (equal to that charged by Australia Post) will be added to your purchase total and advised once the sale is complete. Non delivery of an item due to an incorrect or incomplete delivery address being provided is also not the responsibility of Designer Tools Australia. If insurance is required, please advise prior to placing your order so that a quote can be provided.
All orders are checked prior to dispatch, but we understand errors can, on the rare occasion, occur. All claims for incorrect deliveries or complaints regarding your order must be received within 7 days to be actioned. Claims after this time will not be considered. Please check your order thoroughly once received.
RETURNS POLICY: We offer an exchange service for change of mind within 14 days of invoice date, and a refund service for any item that arrives with manufacturer faults. Please contact us prior to returning any goods.
Should the items ordered be unsatisfactory due to a wrong choice on your part, the item/s may be returned WITHIN 14 DAYS for a store credit Cost of delivery in each circumstance is customer responsibility. Items are unable to be accepted if used in any way as this contravenes Hygiene Laws. Items will not be accepted in any condition other than new condition, and all packaging must be intact, allowing the item to be resold. Please contact us prior to returning any goods. Cost of delivery for exchange items also at customer expense despite invoice total.
Should the items ordered be unsatisfactory due to manufacture faults, the item should be returned for our evaluation, and upon approval, an item that is equal to or as close as is practicable to the item originally sold, will be provided in exchange. Alternatively, a refund may be granted if the item has become out of stock.
This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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All your need is:
1) An Australian Visa or Mastercard debit/credit card; 2) To be over 18 years of age; 3) To live in Australia
To see Afterpay's complete terms, visit https://www.afterpay.com.au/terms
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